Grievance Escalation Redressal

Transparent processes and dedicated support


Chanakya Research is committed to providing exceptional services for PhD thesis and Master's dissertation projects. Our dedication to quality extends beyond our deliverables - we prioritize customer satisfaction and aim to address any concerns promptly and effectively through our Grievance Redressal mechanism.

If you have any concerns or grievances related to our services, we encourage you to reach out to us. You can submit your grievance through our online form, email, or by contacting our customer support hotline. Our dedicated team is ready to assist you and guide you through the grievance submission process.

Level 1 : Contacting Us

The initial step in resolving any grievance is to contact us directly. You can reach out to us via email at [email protected] or by calling our customer support hotline at 0091.11.4951 3011 (Delhi) 0091.44 4979 3703 (Chennai). Our team will promptly acknowledge your grievance and begin the investigation process.

Level 2 : Online Grievance Redressal Form

If your grievance remains unresolved or if you prefer an online platform, you can fill out our Online Grievance Redressal Form. This form allows you to provide detailed information about your concern and upload any relevant documents. Our team will review your submission and work towards a resolution.

Level 3 : Managerial Level Escalation

In the rare event that you are unsatisfied with the response from Level 2 or believe that your grievance requires further attention, you have the option to escalate the matter to our managerial level. Please indicate your desire for escalation in your communication, and our senior management team will conduct a thorough review and provide a detailed response.

Please fill the form below for dedicated support
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